It is likely an out-of-date graphics driver. To verify this, right-click on 'My Computer' and select 'Properties'. Then navigate to 'Hardware' > 'Device Manager' and open 'Display Adapters'. You will see a generic name like "Standard VGA graphics adapter" or something like that. It will not specify a make or model. In order to update your graphics driver:
There are several services out there that you can use to sync or share your Jobs across multiple computers, but we suggest using Dropbox. Using Dropbox, you can easily sync up a custom Job Space across multiple machines, allowing you to access your data from any number of computers or mobile devices.
Here is a link that provides more information on Dropbox, how it works, and how you can use it: https://www.dropbox.com/tour
Once you've set up your Dropbox account, getting it to work with SeeSnake HQ is simple:
1.) Verify you have internet access and In the 'Reports' tab, select the 'Export' option on the right side of the window. It will prompt you to select a location. To make this easy, just choose your desktop.
2.) You'll have two items on your desktop: an HTML report and an Inspection Files folder containing the associated media.
3.) In order to email this to your customer, you'll need to zip those two items together by selecting both (CTRL-click each), right-clicking, and choosing 'Send To' > 'Compressed Folder.'
4.) After that, you can attach the zipped folder to an email and send it. This WILL NOT work otherwise, as the report is almost certainly too big to send if not zipped. *Do not attempt to rename the files or folders at any point!
5.) At this point, the customer only needs to download the attachment, right-click, and select 'Unzip.' They will NEED to keep both the report and the folder in the same location in order to view the report successfully. NOTE: If this is a computer on a network with mapped drives or desktop, they have to store the job files locally. Also, they may have to change their browser security settings to view active content and video.
6.) Once they have unzipped the folder, they can open the HTML report and view it in any Flash-enabled browser.
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