HQ FAQs

SeeSnake HQ General Questions

What is HQ compatible with?

Minimum and Recommended System Specifications

  • Windows 7, Windows 8, Windows 8.1, Windows 10
  • Intel Corei5® or AMD equivalent or higher. 1.84 GHz (2.4 GHz or higher recommended)
  • 2 GB system memory (4 GB or higher recommended)
  • DirectX 9/10/11 compatible graphics integrated/dedicated with 256MB (512 MB or higher dedicated graphics card recommended)
  • DirectX 9 or higher compatible sound card
  • 30 GB of disk space
  • 1 USB 2.0 port (USB 3.0 or USB Type-C Optional)
  • Screen resolution of 1024×768 (1280×800 or higher recommended)

Optional:

  • DVD burner for creating DVD reports
  • Internet connection for emailing reports, uploading reports to Ridgid Connect, and downloading software updates.

Compatibility
HQ is currently only compatible with PC platform computers.

 

Language
During the HQ installation process it will show a list of languages you can choose from and the language preference can be changed at any time by going into the General Preferences area of the HQ Settings.

How do I update the Software on My Ridgid Seesnake/SeekTech Equipment using HQ?

Please read instructions for updating the software on your Ridgid SeeSnake and SeekTech equipment using The HQ Equipment Locker by reading the HQ Online Manual HERE.

YouTube Video on HQ Equipment Locker and Instructions on Software Updates for your Equipment

What does it mean to archive a job?

Archiving a Job means to store it safely for future use or reference. In SeeSnake HQ, you can archive your files in the Job Archive folder on the left side of the Home screen.

 

Select the desired job from the main HQ screen and click the Archive button on the top left, or right click and select Archive. You can also drag the desired Job from the Jobs folder to the Job Archive folder.

 

Storing Jobs here allows you to separate current and older Jobs, making it easier for you to find and access specific Jobs you have previously completed.

 

How can I sort/organize my Jobs?
  • You can organize/sort your Jobs by clicking on a column header, e.g. Date and Start Time, in the Home screen.
  • This allows you to sort your Jobs by that information type.
  • Clicking the header will switch between ascending and descending sorting orders.
  • To edit the available column headers, right-click the headers area and select Show/Hide Column Headers.

 

HQ job columns

How do I make a backup copy of my HQ Jobs and media to a flash drive?
  1. From the SeeSnake HQ Home screen, click on the Job Space that you want to make backup copies of your inspection jobs from. The Job Space will be highlighted in blue when selected.
  2. Plug in a USB flash drive to make copies of your jobs to. You will see a USB drive icon with a drive letter once HQ recognizes the drive.
  3. To move a Job to your storage device, simply select the job (the job select box will have an ‘X’ and the job will be highlighted when selected), and then drag the desired Job into the drive.
  4. On the storage drive, the copied Job will appear as a folder, labeled with the appropriate Job date or name.
  5. Make sure when dragging the jobs to the USB, you see a caption that says “Copy”, as shown in the picture below. If it says “Move”, you are not copying the job, you are moving the original.
  6. This will keep the jobs in the original HQ format and you can import these jobs back into HQ whenever necessary. Some examples would be if you have computer problems and lose data, or replace your hard drive, you can simply import these jobs from the drive you saved them to.
  7. You can always just Archive your jobs within HQ as described in the following FAQ: Archive Jobs In HQ

How can I add/change the Job Space location or share and backup HQ jobs between multiple computers?

To share jobs between multiple machines such as a desktop and laptop computer you can use a common shared location such as a shared drive or network location.

 

  • You first have to add Job Space in HQ.
  • HQ add job space In HQ choose “Add Job Space” from the toolbar on both computers by right-clicking on your Job Space or Computer nickname in HQ.

HQ add job space right click

  • In the selection window that appears, choose a folder from the shared location that both computers have access to.

 

  • HQ shared job space HQ will find and add the jobs from the shared location on both machines.

 

  • When these computers are both connected to the shared location, they can open, delete and manipulate the jobs in this location.

 

  • HQ shared job space locked  If a computer is brought into the field away from the shared location, the shared location will appear locked.

 

  • The jobs in this location cannot be opened or edited but will show up in the job space list so that the user knows which ones are offline.

 

  • Once new jobs have been created on a computer in the field and brought back into the office where the shared location is, the offline job space will unlock and the user can simply drag and drop any new jobs into the shared location or cut/copy and paste them using the right click menu.

HQ job space right click

  • The same goes for editing a job in the field, if the user needs to edit a job outside the office, create a copy on the laptop Jobs job space, edit it and then copy the newly edited version to the shared location once the location is online.

 

  • Using these methods should prevent jobs from becoming fragmented and missing sessions and media when manually copied over from one location to another.  HQ needs to be aware of the changes made to jobs to properly maintain the file locations.

DO NOT edit job data outside of HQ!

Change the default Job Space:

  • To change the default location of where your jobs are stored, right-click on the jobs folder and select “Change Location”

HQ_Jobspace

  • Select the location or folder on your device where you want jobs to be saved to.
How do I know when updates are available and how do I turn off updates in HQ?

SeeSnake HQ will check for updates automatically and let you know if there are any new updates to install. If you would like to check for updates manually, go to the Home screen, then click Updates > Update HQ Software.

* You must be connected to the internet in order for HQ to download software updates.

 

Find the Windows Taskbar Autolauncher. It’s usually in the bottom right hand corner of your desktop. Click on the HQ logo to access the options listed below.

 

autolauncher

 

Autolauncher General Tab

  1. Show Tray Icon: Disabling this will only make the updater invisible. It will continue to run in the background, but will be inaccessible from the tray.
  2. Show Notifications: This option can be used to suppress “Balloon” messages that appear off the system tray.
  3. Auto-launch HQ when LT1000 detected: Controls whether the launcher will launch HQ when an LT1000 is plugged into the system.
  4. Run this program when I log on to Windows: The installer sets up the launcher to always start automatically whenever you restart the computer. This option allows the user to shut this feature off and not use the launcher at all.

Autolauncher Updates Tab

    1. Check for updates: Automatically checks for updates. You can always check for updates manually with the Check for updates button.
    2. Download updates automatically: This allows the launcher to download the update as soon as it determines an update is available. Otherwise, the user must initiate the download manually by clicking the Check for updates button.
    3. Check for updates button. Select this option to update HQ manually.

 

HQ_updates_autolauncher

Checking For Updates Manually

You can check for updates manually with either of the following methods:

  • HQ Home Window > Updates > Update HQ Software
  • HQ Tray Application > Updates > Check For Updates

 

 

How do I save a customer as a contact in my contact database?
  • When using SeeSnake HQ, any customer information you input automatically gets saved into your contacts list. To access this information:
  • Go to Tools > Contacts. Here, you can see the various Customers you have saved and their corresponding information.
  • You can also add new Contacts, delete Contacts and edit the information for your Contacts at this screen.

SeeSnake HQ Support Questions

Why am I unable to open some jobs, why is there a lock icon, or why are job files corrupt when I try to import them into HQ?
  • Even if you are using new USB thumb drives, they can be the source of corrupt files or read-only jobs during HQ job imports.
  • For good practice, please format all USB thumb drives to FAT32 format before the first use and regularly after that. See recommendations and video instructions here: http://hq.ridgid.com/question/does-the-seesnake-cs6-have-a-hard-drive-or-any-internal-memory/
  • When HQ shows corrupt jobs/files, you can use the built in Windows Check Disk utility to repair them on the USB thumb drive, and then try to re-import the jobs into HQ. See the picture below for Check Disk instructions. This is done outside of HQ, in Windows.

Windows_Chkdsk

  • Sometimes simply deleting the job in HQ and then and re-importing it from the USB thumb drive will work.
  • If there is missing media in your job, there is a built in HQ utility to recover job media. To use this, In an open HQ job from the top left toolbar, click Tools > Recover Job Media.
  • Battery or power interruptions/fluctuations on recording equipment or loose USB thumb drive plug-in connections can also cause corrupt files.
  • If you see a padlock icon HQ_readonly on your job, it means that job is read-only and sometimes cannot be opened or edited in HQ. This is usually caused by one of two things:
  • A bad USB thumb drive (see instructions above for repair/reformat options), or use a different thumb drive.
  • HQ might not have access to the job space (where the job files are stored on your computer) or the job space location has been moved.
  • You can create or change HQ job space, that is explained here: http://hq.ridgid.com/question/how-can-i-share-and-backup-hq-jobs-between-multiple-computers/
  • The default location where HQ jobs are stored on your computer is in the following directory: C:\ProgramData\SeeSnake\SeeSnakeHQ\Jobs
  • Make sure HQ and you as a user on that computer have access/security permission to access the above directory. See your IT pro for access or try to run HQ as Administrator.
  • If you right-click on any job from the main HQ job listing screen, select properties to show you the location of where that job is stored on your device.

HQ_Job_Location

How do I configure my firewall, proxy, or security software to allow HQ to work properly?

To allow HQ to access the Equipment Locker, validate sign in credentials, and update to the latest software for your Ridgid SeeSnake and SeeScan equipment, you must have internet access.

 

Also, you must configure your firewall/proxy/security software to allow HQ to access the following sites:

 

https://registration.seesnake.com

https://signup.seesnake.com

http://update.seesnake.com

https://update.seesnake.com

http://software.seesnake.com

http://hq.seesnake.com/

http://manuals.seesnake.com/

I’m trying to install SeeSnake HQ on my computer, and it keeps freezing part way through. Even when I re-try the installation, it freezes at the same spot. What do I do?

It’s likely that the installation is being halted by the Windows UAC (User Account Control) verification window that pops up during most software installs.

 

This is a security prompt from Windows that wants the user to verify the installation. However, this prompt often comes up in the background, not making itself very clear to the user. Windows requires that the user acknowledge the prompt before proceeding with the installation. As a result, the installation will be paused until the UAC is passed.

 

In order to find the UAC window, you can either click through or minimize any open windows; or you can look at your Taskbar and locate an icon (it may be flashing) that looks like a shield. Once you’ve located it, simply acknowledge that you would like to continue with the install and you should be set.

HQ will not install and Windows says the Security Certificate is invalid or Unsigned.
  1. Open up your Microsoft Internet Explorer Browser.
  2. Select Tools.
  3. Select Internet Options.
  4. Select The Content Tab.
  5. Select Publishers.
  6. Select Untrusted Publishers.
  7. Highlight anything saying SeekTech or SeeScan and select Remove.
  8. Repeat in the Certificates button on the Content tab.
  9. Now re-download HQ and attempt an install.
  10. Make sure when the Setup Security Warning box pops up that you select “Always run software from SeekTech”.
  11. Complete the install process
  12. Open HQ
  13. Now SeekTech should appear under Trusted Publishers in that content tab under publishers.
If HQ crashes, freezes, or gives me error messages, what should I do?

The best way to get help is to Send a Bug Report. From the Job window, click on Help > Send Bug Report. For more detailed instructions, click HERE

What if I cannot view live or recorded video in SeeSnake HQ?

If you are unable to play video in HQ:

  • Make sure your PC meets the minimum requirements listed on our HQ support page here:http://hq.ridgid.com/product-support/hq/
  • Try using the Troubleshooting Tools located in the top left HQ toolbar from the main HQ screen. Click on Tools > Troubleshooting Tools. Run The Troubleshooting Tools. What are the results?
  • Did you try to playback the demo job that came with HQ? If that plays, the other video you are attempting to play may be corrupt, you can also try a different USB port on your computer.
  • If you are using a USB thumb drive/flash drive to record videos onto, try a different thumb drive as it is very common for them to go bad and the files on them to become corrupt. Also try re-importing the job into HQ or fixing the file using Windows Chkdisk
  • Check for a software update. Click ‘Help’  or ‘Update’ to update HQ.
  • If you are missing media from the job, you can try to recover it using the HQ feature “Recover Job Media”. From an open HQ job, select Tools > Recover Job Media. This will attempt to find any missing media from an HQ job.
  • Update your graphics card drivers on your computer from the manufacturer’s website.
  • Install HQ on a different computer and try playing the same job video. What are the results?
  • Temporarily shut down any CPU intensive software like virus scanners running in the background that may be interfering with HQ. Other open programs or processes can affect HQ performance.
  • Computers sometimes come with pre-installed software that may be interfering with video recording or playback. If you do not use this software you can uninstall it to see if HQ will perform as intended.
  • You can always try to import media into HQ by simply dragging and dropping the media into an open job. Instructions are HERE.
  • You may have a 3rd party video player or video codec pack installed that is interfering with video. Try uninstalling other video players (Windows media player is ok). The video software that comes with GoPro cameras can sometimes cause issues.
  • Un-install and re-install HQ by downloading the latest version here: http://hq.ridgid.com/

       
If you are unable to see LIVE VIDEO in HQ and a Ridgid LT1000:

  • Make sure your PC meets the minimum requirements listed on our HQ support page here: http://hq.ridgid.com/product-support/hq/
  • Un-install and re-install HQ by downloading the latest version here: http://hq.ridgid.com/
  • Check for a software update. Click ‘Help’  or ‘Update’ to update HQ.
  • Try using the Troubleshooting Tools located in the top left HQ toolbar from the main HQ screen. Click on Tools > Troubleshooting Tools. Run The Troubleshooting Tools. What are the results?
  • If you are getting a blue screen for live video, it usually means your cable connection is no good. Verify all cable, USB, and power connections are good and try a different USB port on your computer.
  • If you are getting beeping noises or flashing lights, it may be a power issue (check battery or AC power connection) or the LT1000 may need a software (firmware update). You can update equipment via HQ using instructions HERE.
  • Install HQ on a different computer and try getting live video.
  • Temporarily shut down any CPU intensive software like virus scanners running in the background that may be interfering with HQ. Other open programs or processes can affect HQ performance.
  • Computers sometimes come with pre-installed software that may be interfering with video recording or playback. If you do not use this software you can uninstall it to see if HQ will perform as intended.
  • Change the video settings by going to Settings > Video. Make sure “Allow HQ to control video codec” is selected.
  • You can change video quality by going to Settings > Video and change the quality from MP4 to MJPEG.
  • You may have 3rd party video software that is interfering with video. Try uninstalling other video players (Windows media player is ok). The video software that comes with GoPro cameras can sometimes cause issues.
  • Update your graphics card drivers on your computer from the manufacturer’s website.
  • Clean your camera head to assure your live video is viewable.
  • Try running HQ as administrator and make sure you have access to the job space location. See the HQ FAQ on job space.
  • Disable any webcams or cameras built into the computer and its drivers in your Windows device manager.
  • Turn of your laptops sleep mode so video does not get interrupted.
  • Try to manually install the LT1000 drivers. Directions are here: http://hq.ridgid.com/question/how-to-manually-reinstall-lt1000-drivers/

 

If none of these suggestions work for you, please send us a Bug Report (Help > Send Bug Report) and include the answers to the questions below:

 

  • Are you able to record live video?
  • Are you able to play back recorded video in HQ?
  • If you imported video into HQ, what is the source of the video?
  • What equipment are you using (Model names, numbers)?
  • Can this video be played outside of SeeSnake HQ in Microsoft Windows? If so is the quality ok?
  • Is there other video software installed on your computer that may be interfering with HQ?
  • Are you able to play other videos in HQ, like the Demo Job that came pre-loaded with HQ?
DVD or Job Export Issues
Typically when there is a DVD or Job Exporting problem it is one of 5 things:
  1. hardware issue with the DVD burner on your computer.  We recommend installing SeeSnake HQ on a different computer and try to burn a job onto a DVD to determine if it is a DVD burner hardware issue. 
  2. media issue. Confirm that you are using compatible blank DVD’s for your DVD burner. Also USB Thumb drives can malfunction over time, so reformat and replace them at regular intervals. 
  3. file issue. Confirm that your job or video files are not too large for the DVD disc’s capacity. In addition, make sure proper shutdown procedures are used on your equipment so all media is saved correctly. 
  4. A virus scanner, different DVD burning software, or other resource intensive application is running at the same time as SeeSnake HQ. Please temporarily shut down any of these programs the next time you try to burn a DVD in SeeSnake HQ. 
  5. Certain AMD Vision Computer Processors cause issues with video transcoding. We recommend computers equipped with Intel processors.
  • If you wish to use a different program to copy your media and videos (in MP4 or AVI format) with, simply drag and drop the videos and pictures in HQ from the left hand column of an open job to your windows desktop or other location on your computer so that you may burn them to disk using other software or put them on a USB thumb drive. You can also right-click a job from the main HQ screen and choose “Export Media”. The videos are usually in MP4 or AVI format.
  • There are many other options besides DVD to deliver your reports. Please see the HQ online manual for instructions on distributing HQ job reports here: Distributing HQ Job Reports
Can I go back to an older version of HQ?

Going back to the previous version of HQ

Yes. You can switch back to the previous version of HQ by clicking HELP and then VIEW/DOWNLOAD OLDER VERSIONS.

Before you uninstall the current version of HQ, make sure you have backup copies of all your HQ jobs. You can then uninstall HQ and download the previous version.

 

old version HQ download

How do I manually (re)install LT1000 drivers?

If you are having trouble with the automatic driver install through Windows, you can manually point Windows to the LT1000 drivers already located on your machine as a result of the SeeSnake HQ installation. This is often the solution to many video issues as well.

  1. Plug in and turn on the LT1000.
  2. Right-click on My Computer and select Properties.
  3. Navigate to Hardware > Device Manager.
  4. From here, expand the Sound, video and game controllers section.
  5. Locate the SeeSnake USB Video Camera selection.
  6. Right-click that and choose Update Driver Software.
  7. Choose the Browse my computer for driver software.
  8. Use the pathway: C:\Program Files(x86)\SeeSnake\SeeSnake HQ\LT1000 Drivers\32 (or \64 if you have a 64-bit system).
  9. Let the machine run the update process.
  10. If you are using Windows XP, there may be another device listed under Sound, video and game controllers that relates to the LT1000 as well; something titled with the labelSeeSnake Camera Peripheral; if you see this device, follow the same instructions to update the driver software for that as well.
  11. Restart your machine.
  12. Plug in and power on your LT1000 and run SeeSnake HQ.
  13. If this does not work, you can use the HQ Troubleshooting Tools. Click Tools > Troubleshooting Tools.
How can I select my SeeSnake LT1000 for the default source of live video in HQ?

SeeSnake HQ is configured so that it does NOT default to any capture device when a previously saved Job is opened. As a result, when opening a new Job, it may appear like you are not getting a live video feed. Getting the SeeSnake Live feed is just a matter of selecting the LT1000 as a capture device.

 

  • Within the Job, look for the drop-down boxes labeled Video and Audio right below the SeeSnake Live window in the upper left corner of the screen. In the Video drop-down, select the LT1000. The Audio drop-down will automatically populate with the LT1000 as well.
  • The live video feed should appear in the SeeSnake Live preview window.
  • To make the live feed the main viewing window, simply click on the SeeSnake Live smaller live preview window.

SeeSnake HQ Reporting Questions

Why does the text and layout of the report looks different on paper than on my HQ screen?

To make sure your report looks the same when printed:

  • Export your report to your computer by pressing the export button.
  • Name your report in the file name field
  • Save report as a PDF file (not a webpage)
  • Open the report with Free Adobe Reader. It’s a free download here: http://get2.adobe.com/reader/
  • Print your job from Adobe Reader.
What are all the options I have to deliver my job report to a customer?

Please see The SeeSnake HQ Online Manual for detailed instructions on how to distribute HQ job reports located HERE

How do I insert my company’s logo or promotional video into a report?

Adding media, whether videos or photos can accomplished simply by dragging and dropping the file from your computer or flash drive right into the Job Navigator area on the left side of an open job. This is where all your media in a report is kept.

 

You can change the header logo in your report by clicking on the existing header picture from the HQ Report Tab and selecting your own.

 

Additionally, you can put your own intro video in a DVD job report by going to Settings > DVD Settings and selecting your video.

Why won’t my report print?

If your report will not print, there could be a connection problem. Ensure that the printer you are connected to is plugged in and powered on. If the printer is a network printer, be sure to check the network status to verify your connection.

 
The printer might also be out of ink or paper. When printing, the print dialog box will give you a chance to select your printer. If the printer you want to print from is NOT set as your default, then ensure that you are selecting the correct printer from the available options.

What is PhotoTalk in HQ, and how do I use it?

PhotoTalk is a new feature in HQ and some SeeSnake equipment and hardware that offers the option of  combining audio commentary with a photo to create email-ready files from HQ reports. This format enables you to provide a brief inspection diagnosis accompanying a photo.

 To take a PhotoTalk from within HQ:

  • To record a PhotoTalk from HQ you will need a microphone on your computer or one that is hooked up to it.
  • PhotoTalk_Icon Press the PhotoTalk icon when you have a picture selected in an open HQ Job.
  • The PhotoTalk screen appears.

PhotoTalk

  • Click the Record Icon and speak into the microphone.
  • Observe the countdown ring around the microphone icon to see how much time you have left. Each PhotoTalk can contain up to 90 seconds of audio commentary.
  • Click the Stop Icon when you are finished speaking.
  • Click the Play Icon to review your PhotoTalk.
  • Click Save to include this in your HQ report.
  • You can also click Delete to start over or Cancel to exit PhotoTalk.

To take a PhotoTalk from your SeeSnake Hardware:

  • HQ_LT1000_PhotoTo record a PhotoTalk, long press (>3 seconds) the Photo key.
  • Audio recording begins when the PhotoTalk screen appears.
  • Observe the countdown ring around the microphone icon to see how much time you have left. Each PhotoTalk can contain up to 90 seconds of audio commentary.
  • Press the Select Key to stop recording, save, and return to live view.

 

My customer is unable to view my report! What do I do?

Ensure that the report was properly saved by opening up SeeSnake HQ and navigating to the Reports tab. If the report looks good, try to re-distribute the report to your customer.
If they are still having problems, try distributing the report with a different method (email, print or DVD).

 
If you continue to have problems getting your report to your customer, contact SeeSnake HQ support by clicking Help within the program.

I don’t want to send my customer a whole report, just the video or pictures. How can I do this?

You can export the media from your HQ job by simply right clicking on the job from the main HQ screen, and selecting “Export Media”. Then attach these files to an email (outside of HQ) to send to your customer. If you want to use the built-in function contained in HQ to email reports or media, please see FAQ HERE.

HQ-export-media_main-screen

 

You can also drag and drop individual media out of HQ from the Job Navigator (The left hand column of an open job). This will only make a copy of the media to the location you drag it to, it will not remove or delete the media.

 

HQ_click-drag-export-media

 

You can also to share media via email or online to RIDGIDConnect by right-clicking on the desired media and selecting Send To. Remember, you must configure HQ before you can send email from within the HQ software. See the Email Setup Instructions HERE.

 

HQ_send_media_to

How do I configure HQ, and then send reports via email?
  • First you must configure HQ so you can send reports via email within HQ.
  • If you choose to email reports outside of HQ, see the section after this titled “To email HQ job reports as a webpage or emailing reports outside of HQ”
  • Click on Settings and go to Email Settings

Email settings

If you use Microsoft Outlook/Outlook express or corporate email:

  • You can usually just choose “Configure Default Email Client”.
  • Put Your email address field.
  • Click the “Send Test Email” Button.
  • It will show when the email is sent and you can check your inbox for an email confirmation.

If you use POP3 Email:

  • Click configure your POP3 account.
  • Get the POP3 account info from your email provider and fill in the POP 3 fields.

Email POP3

  • Click the “Send Test Email” Button.
  • It will show when the email is sent and you can check your inbox for an email confirmation.

If you use GMAIL:

Google Settings

  • In HQ put your Gmail address in the email settings field and click the “Send Test Email” Button.
  • It will show when the email is sent and you can check your Gmail inbox for an email confirmation.

  • If you’re not sure what kind of email you use (corporate, POP3, or Gmail), contact your email provider or IT professional to assist in setting up email capability.

 

Sending reports via email in HQ.

 

* The report must include only very short and small sized videos because your email has an extremely small file size limit. You can shorten videos using the built-in HQ clip editor to make the video file sizes smaller and suitable for sending via email. You can also substitute videos with Photo Talk or Autolog for smaller file sizes. See the email size limit chart at the bottom of the page. You also need internet access to email a report or media. This is not a limitation of HQ.

 

  • Export the HQ media from HQ to a location on your computer by selecting a job (click the box on the far left of the job columns. Right-click and select Export Job Media.

 

HQ_export_media

 

  • Select the location to save media to, and click Select Folder.

 

HQ select folder

 

  • Open the HQ job, and from the Report Tab, select Email.

 

HQ_email_tab

 

  • Put the email address of the customer in the To Field. Click the Add Button to attach the media you previously exported. Write your email Subject and Body. Click Send.

 

HQ_email_interface

 

MAXIMUM EMAIL SIZE LIMIT FOR TYPICAL EMAIL PROVIDERS AND CLIENTS

EMAIL PROVIDER MAXIMUM EMAIL SIZE LIMIT
Gmail 25Mb (per email sent or received)
Outlook.com and Hotmail 10Mb (per file attachment) or 300Gb (only for files attached via SkyDrive!)
Yahoo Mail 25Mb (per email) or unlimited (only for files attached via DropBox – limited by your DropBox account size)
AOL 25Mb (per email sent or received)
Mail.com 50Mb (per attachment) and 10Mb (per file)
Zoho Mail 12Mb (per email) and 10Mb (per file)
GoDaddy Workspace 30Mb (per email) and 20Mb (per file)
EMAIL CLIENT MAXIMUM EMAIL SIZE LIMIT
Microsoft Outlook 20Mb (per attachment)
Mozilla Thunderbird unlimited
Windows Live Mail 10Gb (per email) and no more than 50Mb per file attached

To email HQ job reports as a webpage or emailing reports outside of HQ:

HQ_export

  • In the ‘Report’ tab, select the ‘Export’ tab, and save the file as a webpage (HTML File). You must name the job and It will prompt you to select a location.
  • You can also export the report as a PDF that contains text and pictures only, but the videos will have to be attached separately.

HQ Export

  • From here, the process is done outside of HQ. Two items will be saved: an HTML report and an Inspection Files folder containing the associated media.

HTML FILES

  • In order to email this to your customer, you’ll need to zip those two items together by selecting both (CTRL-click each), right-clicking, and choosing ‘Send To’ > ‘Compressed Folder.’
  • After that, you can attach the zipped folder to an email (Not using HQ) and send it. This WILL NOT work otherwise, as the report is almost certainly too big to send if not zipped. * Do not attempt to rename the files or folders at any point!
  • At this point, the customer only needs to download the attachment, right-click, and select ‘Unzip.’ They will NEED to keep both the report and the folder in the same location in order to view the report successfully. *NOTE: If this is a computer on a network with mapped drives or desktop, they have to store the job files locally. Also, they may have to change their browser security settings to view active content or media. For Internet Explorer: Tools>Internet Options>Advanced tab check “Allow active content to run in files on My Computer”.
  • Once they have unzipped the folder, they can open the HTML report and view it in any Flash-enabled browser. The media will be in standard formats such as AVI, MPEG4, MJPEG, and JPG, that are compatible with most devices.

Job Contents

I’ve tried exporting my report to a thumb drive but all I see is an HTML report file and a folder with it. What is this?
  • The ‘Export’ option in SeeSnake HQ is designed to create a web browser compatible, HTML multimedia report.
  • In order for this report to function correctly, you MUST keep both the ‘InspectionReport.html’ file AND the ‘InspectionReport_files’ folder in the same location. DO NOT RENAME THESE FILES.
  • Assuming they are in the same location, simply opening up the ‘InspectionReport.html’ file in any web browser should result in a viewable multimedia report.
  • *NOTE Older versions of HQ exported HTML reports with flash based video that may not be playable in modern web browsers. Please update your version of HQ.

How do I Email a Job Report with video, pictures and text, or email just the media from a job?

* The report must include only very short and small sized videos because email has an extremely small file size limit. You can shorten videos using the built-in HQ clip editor to make the video file sizes smaller and suitable for sending via email. You can also substitute videos with Photo Talk or Autolog for smaller file sizes. See the email size limit chart at the bottom of the page. You also need internet access to email a report or media.

To email full HQ job reports with video, pictures, and text:

HQ_export

  • In the ‘Report’ tab, select the ‘Export’ tab, and save the file as a webpage (HTML File). You must name the job and It will prompt you to select a location.

HQ Export

  • From here, the process is done outside of HQ. Two items will be saved: an HTML report and an Inspection Files folder containing the associated media.

HTML FILES

  • In order to email this to your customer, you’ll need to zip those two items together by selecting both (CTRL-click each), right-clicking, and choosing ‘Send To’ > ‘Compressed Folder.’
  • After that, you can attach the zipped folder to an email (Not using HQ) and send it. This WILL NOT work otherwise, as the report is almost certainly too big to send if not zipped. * Do not attempt to rename the files or folders at any point!
  • At this point, the customer only needs to download the attachment, right-click, and select ‘Unzip.’ They will NEED to keep both the report and the folder in the same location in order to view the report successfully. *NOTE: If this is a computer on a network with mapped drives or desktop, they have to store the job files locally. Also, they may have to change their browser security settings to view active content or media. For Internet Explorer: Tools>Internet Options>Advanced tab check “Allow active content to run in files on My Computer”.
  • Once they have unzipped the folder, they can open the HTML report and view it in any Flash-enabled browser. The media will be in standard formats such as AVI, MPEG4, MJPEG, and JPG, that are compatible with most devices.

Job Contents

To export just the media from your jobs to email customers:

  • From the main HQ screen, right-click on the desired job, and select export media. This will make copies of all your media after you select a location where to save the media. Then attach files to an email outside of HQ.
Export media from HQ

Export media from HQ

Email media from the HQ main screen.

  • If you just want to email or export a single picture or video in an open HQ job, you can simply right-click on the media, select Send To, then select Email or Export Media accordingly. * Make sure you configure your email in the HQ settings first and also you have an internet connection. 
Emailing individual media in an open HQ job.

Emailing individual media in an open HQ job.

MAXIMUM EMAIL SIZE LIMIT FOR TYPICAL EMAIL PROVIDERS AND CLIENTS

EMAIL PROVIDER MAXIMUM EMAIL SIZE LIMIT
Gmail 25Mb (per email sent or received)
Outlook.com and Hotmail 10Mb (per file attachment) or 300Gb (only for files attached via SkyDrive!)
Yahoo Mail 25Mb (per email) or unlimited (only for files attached via DropBox – limited by your DropBox account size)
AOL 25Mb (per email sent or received)
Mail.com 50Mb (per attachment) and 10Mb (per file)
Zoho Mail 12Mb (per email) and 10Mb (per file)
GoDaddy Workspace 30Mb (per email) and 20Mb (per file)
EMAIL CLIENT MAXIMUM EMAIL SIZE LIMIT
Microsoft Outlook 20Mb (per attachment)
Mozilla Thunderbird unlimited
Windows Live Mail 10Gb (per email) and no more than 50Mb per file attached

SeeSnake HQ Job Questions

How do I change job names in HQ?

To change job names individually, simply right-click the job name from the main HQ job list and select Rename Job.
HQ_Rename_Job

This can also be done in an open job from the HQ Edit Tab, in the Name Field, under Job Information.

HQ open job rename

If you want to change the default naming format in HQ on job import, you can go to the HQ Job Settings. See the picture below.

HQ_Settings_job_name

There are 5 choices for your job name on import:

  1. Job Start Time – Uses the time you started the job as the name of the job.
  2. Customer Name – Uses the customer name you input in the field from your SeeSnake equipment.
  3. Street Address – Uses the customer address you input in the field from your SeeSnake equipment.
  4. Equipment Name – Uses the name of the SeeSnake Equipment you used to perform the inspection.
  5. Custom Name – Uses any naming parameter you choose.

*NOTE – If you select “Change media file names to job on import”, all your associated job media will contain the specified job name.

 

Examples of all the different job name options as they appear in HQ are shown below.

HQ job name options

How do I merge jobs together or split my individual sessions into separate jobs in HQ?

To merge multiple HQ jobs together into one job

  • Select your jobs from the job list and right-click on a selected job.
  • Click Merge Jobs.
  • Choose between merging into a selected job or creating a whole new job with a job name you type in.

HQ Merge

To Split HQ jobs that have previously been merged or jobs with multiple sessions

  • You can split the sessions into individual jobs, or create a new job from sessions you select.
  • After you import your job into HQ, Right-Click on your job containing multiple sessions from the HQ Home Screen.

Split HQ Jobs

  • Select “Split Job” and then the type of split you want to perform (Individual jobs or create a whole new job).

NOTE: Occasionally media can be lost when merging or splitting jobs. If this happens, open the job and click on Tools > Recover Job Media to run the media recovery utility.

HQ recover media

What is a Job in HQ?

Jobs are containers for all the information related to an inspection including (among others) video and still image data along with location/customer information and text notes. Jobs provide the data necessary to make a Report.

 

Jobs are automatically assembled from photos and video clips taken from SeeSnake pipe inspection equipment such as the LT-1000.

What is a Job report? What does it contain? What is the advantage of using a report?

A Job Report is the output of a Job. It is a summary of Job information that may be useful for distribution. There are three types of Report in SeeSnake HQ – Standard, DVD, and Upload:

 

  1. The Standard report allows you to add videos and still images from a Job and distribute the report via email, print, or export (to removable drive). This type of report either encapsulates content as a PDF document, or it develops a web page to assist in the viewing of the Job content. (Video is only useful via the Export delivery method, which creates a web page).
  2. A DVD report collects the Job information and converts it to a format designed to be compatible with consumer DVD players. This capability is useful for creating archive videos for personal use.
  3. The Upload type report formats the Job information for upload to Ridgid Connect and facilitates the transfer of the Job information. You will need an account on the Ridgid Connect website to use this feature.
How can I edit and customize a Job Report?

On the Report tab, click on any information you wish to change. Notes may also be added next to the images or videos in the report by clicking in the empty space to the right of the media item.

 

Please view: Formatting and Customizing Reports in the HQ Manual

 

Also, with the New HQ Job Report Customization Features you can:

 

  • Include your own custom logo or picture on the top of the report.
  • Change the colors of backgrounds, borders, fonts, titles, headers, and borders.
  • Change the horizontal alignment of items like text and pictures.
  • Change the size of fonts and pictures.
  • Change the visibility of any group of data, element, or section to include or exclude it from the report.
  • Edit the report text and notes from within the report template.
  • Create and save report formatting styles for future use, so you can re-use your preferred report formatting and not have to modify the default style every time.

 

 

How can I delete an old Job? How can I archive an old Job? What is the difference?
  • Move the Job into the Job Recycle bin on the Home screen.
  • From here you may choose to select and individually delete a Job, or to empty the entire recycle bin, which will delete ALL Jobs within.
  • Archiving is different from deleting or recycling because it allows you to save old Jobs for future reference. Archiving is intended to allow the user to have access to old Jobs without cluttering their current Job work space.
How can I edit job videos into shorter clips in HQ?

Open an HQ job and select a video from the Job Navigator on the left. Doing so will bring you to the Edit tab where you may replay the video, make a video clip, or mute the original video.

Creating and Editing Clips from Video in HQ

HQ Edit Controls

 

 

The Video Clip Edit Controls are shown below.

5-6-2015 11-04-21 AM

 

 

 

  1. Set clip start position.
  2. Set clip end position.
  3. Select whole video.
  4. Mute Clip.
  5. Save Clip.
  6. Video Progress Slider.

Click on the video progress line or drag the blue marker to advance the video to the spot where you want to start you clip. You can also just play the video until it reaches the spot where you want to start the clip.

HQ edit blue marker

 

 

Click the Set Clip Start button when you reach the part of the video you want your clip to start. The part of the original video you are not including in your clip will turn red.

HQ Start Clip.

 

Click on the line or drag the blue marker to where you want to end your clip and press the Set  end clip button.

End_Clip

 

 

 

Click the save clip button after you have set the start and end positions, and the new clip will be added to your media list in the Job Navigator on the left. Your original video will also be kept.

HQ Save Clip

 

 

To mute the sound of a video clip, click the mute clip button. If you just want to mute the entire original length video without shortening it to a clip, click mute clip and then click select the whole video button.

Mute_Clip

How can I email jobs using HQ and outside of HQ?

From the Report tab, click on the email icon. In order to utilize the email functionality in HQ, you must first set up your email account through HQ.

 

* Emailed jobs will typically only contain pictures and not video. This is due to the inherent limitation of sending large files via email. If you wish to email a job report with video, see: How do I Email a Job Report with video and pictures or email just the media from a job?

 

  • Verify you have internet access and in HQ Click on Tools > Settings > Email Setup.
  • Input the necessary information to get your email account setup.
  • Send HQ reports via email by clicking on the email icon in the Report tab.
  • This will send an email with pictures and text only in PDF format.
  • If you are unable to configure your email, you can simply click export, save as a PDF, choose a location to save the report, and then email the PDF file that HQ creates using your email outside of HQ.
Can I take still images of video footage I have in HQ?

Yes. To take a still image, simply click on the camera icon located on the bottom left corner when you are viewing video. This will grab a snapshot of whatever image is currently on the screen, and the pictures will appear with your other media in the Job Navigator, and in your reports if you choose to include them.

Can I import media into and export media from HQ?

Yes you can import media into and export media out of HQ, like video, pictures, Phototalk, etc. This is handy when you just want to add additional media to an existing job or export media from HQ without the need to export a full HQ job report. Import Media into HQ You can drag and drop compatible media like pictures and video into any open HQ job by simply dragging the file into the Session Information or Job Information Header in the HQ Job Navigator.

Drag pictures or video into an HQ job

Drag pictures or video into an HQ job

Exporting media out of HQ   You can export the media from your HQ job by simply right clicking on the job from the main HQ screen, and selecting “Export Media”. Then attach these files to an email (outside of HQ) to send to your customer. If you want to use the built-in function contained in HQ to email reports or media, please see FAQ HERE. HQ-export-media_main-screen   You can also drag and drop individual media out of HQ from the Job Navigator (The left hand column of an open job). This will only make a copy of the media to the location you drag it to, it will not remove or delete the media.   HQ_click-drag-export-media   You can also to share media via email or online to RIDGIDConnect by right-clicking on the desired media and selecting Send To. Remember, you must configure HQ before you can send email from within the HQ software. See the Email Setup Instructions HERE.   HQ_send_media_to