CS6Pak FAQs

What is the SeeSnake CS6Pak and what can it do?

The SeeSnake CS6Pak is a compact, portable Camera Control Unit, designed to connect to a SeeSnake camera reel. The CS6Pak can capture audio, video, and still images to a USB flash drive and automatically generate a professional-looking job report for customers to view in any standard web browser.
 
The SeeSnake CS6Pak is fully compatible with SeeSnake HQ. SeeSnake HQ is software that you can use to quickly generate customized reports for your customer that can then be emailed, printed, burned onto DVD or exported for viewing online in a web browser or onto a USB thumb drive. You can download the latest version of SeeSnake HQ for free from here: SeeSnake HQ

Where can I find the Operation Manual for the SeeSnake CS6Pak?

The CS6Pak comes with an Operators Manual including complete Instructions. The CS6Pak Manuals can also be found online by clicking the links below:

 

Where can I find the specifications for the CS6Pak?

Please visit the CS6Pak Product Page for full specifications and details located at the following link:

 

SeeSnake CS6Pak Product Page

What is a job in a CS6Pak?
  • The CS6Pak will help you organize your inspections by grouping all the associated still photos, videos, autolog videos as well as text notes, jobsite, and customer information into what we call a Job. Jobs give you a convenient way to transfer inspection data from the CS6Pak, and they form the basis for creating Reports both in the CS6Pak and in the associated SeeSnake HQ software.
  • As you work with your CS6Pak, Jobs are automatically assembled on a USB thumb drive from the information you collect during the inspection process making organization easy to understand and automatic.
Does the SeeSnake CS6Pak have a hard drive or any internal memory?

No, the SeeSnake CS6Pak was designed to record your Jobs to a USB thumb drive. In order to capture and save data for distribution, you need to have a USB drive plugged into the CS6Pak.

 

There are options in the SeeSnake equipment lineup that contain on-board memory in the form of SD memory cards and hard drives. For more information, refer to the Ridgid Website for product availability.

How do I deliver my CS6Pak job report via a USB flash drive?
  • After closing current Jobs and finalizing a Report, remove the thumb drive from the CS6Pak and insert it into a USB port on a computer to view the list of files.
  • Double-click the file named report.html to view the media in a web browser. Click on the preview of each media item in the web browser to view full size photos and to playback video and Autolog video.
  • If you have the free SeeSnake HQ Software installed on your computer, you can open it to automatically import CS6Pak jobs from a USB thumb drive. We have designed both the CS6 Pakand SeeSnake HQ to work together in order to provide you and your customer with easy-to-use and powerful reporting and distribution options.
  • You can transfer your Jobs to SeeSnake HQ by simply plugging the USB drive that you utilized with the CS6Pak into your SeeSnake HQ-ready computer. When you open SeeSnake HQ, it will automatically ask you if you’d like to import your Jobs. You Can download the free software here: SeeSnake HQ

Job Contents

How do I update the software on my CS6Pak?
  • Install the included HQ software on a PC/laptop and check for CS6pak updates in HQ by inserting a USB flash drive into the computer. If you do not have an HQ install disk, you can download it HERE.
  • HQ may ask you to register for free the first time you start it. After doing so, you can add equipment to the HQ Equipment Locker and update the software for your devices.

 

  • To update your device, click the updates button in the top left menu bar, then select your device, (You can also click on your CS6pak on the left in the Equipment Locker, and click the update button that appears on the right). You must be connected to the internet to update your device.
  • Follow the on-screen instructions to Insert a thumb drive into your computer, select the USB thumb drive you plugged in to create installation drive, and wait for the update to download and create the installation.

  • Once downloaded, simply insert the USB thumb drive into the CS6pak, power it up and agree to install the update when it prompts you.
  • If it doesn’t accept the update on the first try, try again by removing the USB thumb drive and plugging it back in.
  • If you update your device software, HQ will show it as a pending update until you import new inspection jobs again from your device again.

HQ_software_update_neededIf a yellow exclamation icon appears next to any of your equipment listed in the equipment locker, it indicates that you need a software update on your device. You can simply click on the device and then click update to update your software. After you update your software, this icon will no longer appear.

HQ_newjob If a yellow attention icon appears next to any of your equipment listed in the equipment locker, it indicates HQ recognizes that as a new or unregistered device. After you register your equipment, this icon will no longer appear.

How can I capture media (Video, pictures, and sound) with my CS6Pak?

To record video:

  • Press the Video Key to start recording a video. Press the Microphone Mute Key to record video without audio. To stop the Video recording, press the Video Key one more time. To Pause the video, press theSelect key.

To record autolog video:

  • Recording an Autolog Video is a great way to capture a highly compressed video of your entire inspection. An Autolog Video recording saves screen images at a lower frame rate than standard video, which results in a smaller file size. The smaller files make transferring and archiving your videos faster and easier. During an Autolog Video recording the audio will record continuously even at the reduced frame rate.
  • Press the Autolog Key once to start recording an Autolog Video. Press the Autolog Key a second time to stop the recording. You can capture additional photos and/or higher-quality video clips while recording an Autolog Video in the background by pressing the Photo Key or the Video Key.

To take a Photo

  • To take a Photo, press the Photo Key. This will capture a still picture of whatever is on your screen, and add it to the current job.

To add a note:

  • Press the Text Key. This will open up the Note screen where you enter your note using the onscreen CS6Pak keyboard. When you are done, press the Select Key to save the note.

Detailed operation instructions:

For more detailed instructions on how to operate the SeeSnake CS6Pak, please see the included Operators Manual. The CS6 Pak Manuals can also be found online by clicking the links below:

 

When is it safe to remove the thumb drive from my CS6Pak?

Only remove a thumb when there is no active media capturing (i.e. recordings, pic, and job creation), and the green check is displayed and the blue LED is NOT blinking.
NEVER remove a USB thumb drive from a CS6Pak during an active recording. This will cause file breakage or media corruption.

Why is the video and audio out of sync on my CS6pak job?

This is usually caused by your USB thumb drive/flash drive. Try using a different brand of thumb drive and make sure you format it the drive in FAT32 format using your computer before use.

We recommend USB Thumb drives with the following:

  • USB 2.0 or higher
  • 4GB or higher capacity
  • Formatted in FAT32 format. See this video on how to format a thumb drive: https://youtu.be/lcmxZD0PNAY

There are options in the SeeSnake equipment lineup that contain on-board memory in the form of SD memory cards and hard drives. For more information, refer to the Ridgid Website for product availability.

Why is there no Sound during playback?
  • Verify the microphone LED is on under the microphone key. If it is off, press the microphone key.
  • Check the speaker volume by selecting the menu key and navigating to the CS6Pak Settings using the arrow keys.
  • Check the Microphone Gain by selecting the menu key and navigating to the CS6Pak Settings using the arrow keys.
Why is my CS6Pak date and time incorrect?

Select the Menu key and use the arrow keys to navigate to the Set Time and Date settings.

Why is some media not playable in the CS6Pak or in the included SeeSnake HQ software?
  • The source of the video on the thumb drive must be from an SeeSnake HQ compatible product like the CS6Pak.
  • If USB thumb drive removal is not done properly, job files may be lost.
Why is the CS6Pak giving me a message that that broken files were detected after Insert my USB thumb drive?
  • If a USB thumb drive is removed before all the data is finished writing, file corruption may occur.
  • You can select the Repair option to attempt a file recovery, however there is no guarantee this will be successful. If you re-insert your USB thumb drive after a file has been corrupted, you should get a message asking if you want to attempt to repair it.
Why are there no jobs listed in the CS6Pak job options menu?

Insert a USB thumb drive.  Job data is stored on the thumb drive only. There is no internal memory in the CS6Pak.

How can I change the reel measurement units?

Adjust the reel measurement units by pressing menu > Region Options > units or menu > Reel options > Units.

Why did my CS6Pak shut itself off while I was on the job?

The CS6Pak will power down if the battery dies. Charge or replace the battery.

How do I know if the software on my CS6Pak is up-to-date?

Register with the included SeeSnake HQ software and check for updates in HQ by inserting a USB thumb with job data into the computer where HQ is installed. For detailed software update instructions, click HERE

Why is my CS6Pak not showing video and it is displaying a graphic of a reel with a slash through it?

Check to be sure that the reel cable and socket is fully connected.  Detach the reel, re-attach, and tighten it.

Why does the video appear so dark on the CS6Pak?
  • Be sure that you turn the CS6Pak LCD screen away from the sun, so the built in front cover will shade the screen from direct sunlight.
  • Verify that your screen brightness is set to a level that is appropriate by checking brightness and contrast in the settings menu.
  • Verify that the LED lights on the Reel are set to an appropriate brightness by adjusting this with the Reel LED brightness key.
  • Check that the camera head is not obstructed by things such as dense mud or other kinds of buildup that may accumulate on the lens during inspection.
Why does the video on the CS6Pak stop playing when I remove the USB thumb drive?

The CS6Pak stores the job data on the USB thumb drive.  Removing the thumb drive during playback will cause the CS6Pak to be unable to access your job elements, and will stop playing them.